Shipping and returns

Delivery and Returns Policy

 

Delivery:

For orders to the UK and Ireland the following rates apply. Delivery is tracked and insured, and is added at checkout:

Under 1 kg    £3.49

Up to 2 kg    £4.49

2-5 kg        £7.99

Over 5 kg     £9.99

 

For larger orders, please email info@finerhealthcare.com

Delivery is 2-3 working days (sent to you via UPS Couriers on standard orders)

Signature required

2 attempts to deliver

Email notification will be sent to you so you may track your parcel

Northern Ireland, the Scottish Highlands and offshore islands may carry a surcharge. We will contact you before dispatch so you can accept or cancel.

 

International orders:

Masks, gloves and face shields can be delivered to Europe and worldwide by Royal Mail International Tracked & insured. Choose where we are delivering to on the product page before you press Buy Now:

Europe         up to 2 kg £18.99     2-5 kg £24.99

Worldwide    up to 2 kg £37.99     2-5 kg £49.99

Hand sanitiser, wipes and hygiene packs contain alcohol and can only be delivered to the UK and Ireland. For other countries or larger orders, please email info@finerhealthcare.com with your basket and delivery address for a quote. Local duties and customs charges are the recipient's responsibility.

 

Damaged or missing items:

Please check your delivery on arrival. Email info@finerhealthcare.com within 48 hours of delivery about any damage, shortage or incorrect item (within 24 hours for orders over £100), with photos of the packaging and your order number.

 

Returns:

Returns address:

Finer Healthcare
96 Wandsworth Bridge Road
London
SW6 2TF

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, items must be unused, sealed and in their original packaging. For hygiene reasons, opened PPE (masks, gloves, sanitiser, wipes and hygiene packs) can only be returned if faulty. Bespoke and branded products made to your specification cannot be returned unless faulty.

To complete your return, we require a receipt or proof of purchase. To request our returns note, please email info@finerhealthcare.com.

Please do not send your purchase back to the manufacturer.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be credited to your original method of payment.

 

Late or missing refunds:

If you haven't received a refund yet, first check your bank account again, then contact your card provider, as it may take some time before a refund is posted. If you have done this and still have not received your refund, please contact us at info@finerhealthcare.com.

 

Sale items:

Items purchased in a sale will be refunded with an online gift voucher. We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email info@finerhealthcare.com.

 

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

 

Shipping returns:

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend a trackable shipping service or shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Trade customers:

Terms of payment are strictly net thirty days from the invoice date unless agreed otherwise in writing.

 

Discount codes:

Offers and discounts apply to orders over £10, up to a maximum discount of £250, and cannot be used in conjunction with any other offer. One code per order.